Return Policy
We want you to shop with confidence. If your order is not right, we offer a simple 7-day return and refund process designed for Pakistan.
7-day window
Return unused items within 7 days of delivery.
Free pickup
We arrange pickup from your address via TCS or Leopards.
Local refunds
Refunds via JazzCash, EasyPaisa, bank transfer, or store credit.
Quality check
Defective or wrong items reported within 24 hours are replaced free.
How to return an item
- 1
Message us on WhatsApp
Send your order number and a photo of the sealed item to +92 317 961 0447. No forms needed.
- 2
Free pickup arranged
We book a TCS or Leopards pickup from your address. Keep the product in its original box with tags intact.
- 3
Warehouse inspection
Once the item reaches our Lahore warehouse, we check it for unused condition and original packaging.
- 4
Refund or exchange
Choose a full refund, store credit, or an exchange. Refunds are sent via JazzCash, EasyPaisa, bank transfer, or your original payment method.
Refund timeline
- Pickup is arranged within 24–48 hours of your return request.
- Transit to our warehouse takes 2–5 working days depending on your city.
- Inspection is completed within 48 hours of receipt.
- Refunds are processed within 7–10 working days after approval.
- Store credit is applied immediately after inspection approval.
Items we cannot accept
- Opened personal-care, beauty, or baby items for hygiene reasons
- Electronics that have been activated, synced, or used beyond testing
- Items with removed tags, damaged packaging, or missing accessories
- Flash-sale, clearance, or gift-card purchases marked as final sale
- Products damaged by misuse, water, fire, or unauthorized repair
Damaged or wrong orders
If you receive a damaged, defective, or incorrect item, message us on WhatsApp within 24 hours of delivery with a photo of the package and product. We will replace it free of charge or issue a full refund, including any delivery charges.
Original delivery fees
Delivery is free on orders over Rs 10,000. For orders below this amount, the original delivery fee is not refundable unless the return is due to a mistake by Zavo.
Need help with a return?
WhatsApp us your order number and we will guide you through the process.
WhatsApp +92 317 961 0447Last updated: 22 September 2026. Zavo reserves the right to update this policy at any time. Changes apply to orders placed after the update date.